Merchants Insurance Review

Updated October, 2020
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Merchants is an excellent choice in auto insurer if you live in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, or Vermont . They have over 1,000 agents in these 8 states ready to serve their policyholders. Merchants puts a high priority on customer satisfaction. This emphasis shows when looking at satisfied policyholder reviews.

Merchants Insurance overview

Established in 1918, Merchants Insurance focuses on standard drivers and basic coverage options. Their services are sold through a network of more than 1,000 independent insurance agents in 8 different states.

Customer service is a top priority for Merchants so they work hard to respond to customer requests and to resolve claims quickly and accurately. They've an A- AM Best rating, a global insurance credit rating company.

Additional coverage options

Merchants auto policies include all the basics but if you're looking for more coverage, consider these add-on options:

  • Towing and Labor Expenses: Covers you when you need roadside assistance.
  • Transportation Expenses: From the site of a covered loss.
  • Emergency Lodging Expenses: Incase of an accident, covers your expenses to stay at a hotel.
  • Emergency First Aid Expenses: Covers any medical expenses outside of your liability coverage.
  • Replacement Cost Coverage: Coverage to repair or replace your damaged possessions at today’s prices.
  • Original Equipment Manufacturers (OEM) Coverage: In the case of damage to your vehicle, the replacement parts are original factory equipment.
  • Accidental Airbag Deployment Coverage: You're not charged if you have an accidental airbag deployment.
  • Collision Deductible Waiver Coverage: If a collision occurs that involves a hit and run driver, your deductible may be waived if correct documentation is obtained and certain conditions are met.
  • Disappearing Deductible: Every year you're claim-free, your deductible decreases (to a certain level).

Filing a claim is simple:

Massachusetts 800-258-3574

Michigan: 800-952-5246

New Hampshire: 800-258-3574

New Jersey: 800-322-8608

New York: 800-952-5246

Ohio: 800-952-5246

Pennsylvania (Eastern): 800-322-8608

Pennsylvania (Western): 800-952-5246

Vermont: 800-258-3574

Pros

  1. Easy Online Bill Pay: Pay your bill online conveniently.
  2. Great Rates: Car premiums at Merchants are lower than average.
  3. Online Claim Filing: Complete the quick online form to file a claim any time.

Cons

  1. Lack of Locations: Only available in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, and Vermont.

Merchants Insurance coverage options

  • Property Damage Liability Coverage: Covers the costs incurred from damaging another person’s property.
  • Bodily Injury Liability Coverage: This pays for the damages if the insured is deemed responsible for injuries or death to another individual.
  • Medical Expenses: Pays for medical expenses resulting in injuries caused to your passengers or driver of the insured auto.
  • Under-insured And Uninsured Motorist Coverage: Covers medical expenses caused by another driver who doesn't carry enough insurance to pay for all the damages.
  • Collision Coverage: Pays for the cost of damage to the insured car when in an at-fault accident.
  • Comprehensive Coverage: Covers expenses caused by damage to the insured car by any other means besides an accident. This includes theft, severe weather, tree limbs falling, etc.

Merchants Insurance discounts

Merchants offers a variety of discounts to lower your rates further. Here are some discounts you may be eligible for:

  • Pay In Full: If you choose to pay your premium in full at the start of each term, you get a discount.
  • Multi-Policy Discount: Receive a discount for having multiple policies with Merchants.
  • Good Student Discount: Get rewarded with a good student discount if you or someone on your policy has good grades.

Consider Merchants Insurance if...

Merchants offers lower than average rates, with awesome online resources to assist you in managing your policy. Online claim filing and bill pay are just a few of the great features that Merchants has to offer.

Consider alternatives to Merchants Insurance if...

Merchants is only available in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, and Vermont. If you don't live in one of these 8 states, look at other similar insurers in your area.

What's my best insurance option?

When shopping for car insurance it's important to compare several quotes side-by-side. This gives you the best pricing & coverage options.

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Get cheap insurance quotes, today!
Our team will help you find the lowest insurance prices.
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