Mercedes-Benz Roadside Assistance

Updated October, 2020
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Having peace of mind while you're traveling is something you should strive for. Mercedes-Benz roadside assistance is there to help you 24/7, 365 days a year, and is included with your Mercedes-Benz for your car's length. This includes pre-owned and extended warranties.

Do you really need roadside assistance?

Roadside assistance is something you'd rather have and not need than need and not have. Having roadside assistance can save your day if your car decides to break down while driving. While you may hope you never need to use it, knowing it's there can give you peace of mind. Imagine if you or your family gets stranded in a strange area at night. Roadside assistance can come and get you back underway. Here are some benefits that you can have with roadside assistance:

  • A safety net, so you aren't stranded on the side of the road
  • Savings or discount on services
  • Help with a mechanical issue
  • Peace of mind for other drivers, if the plan covers additional drivers

What does roadside assistance cover?

In general, roadside assistance covers most mechanical failures while on the road. This can include anything from helping you put your spare tire on or jumping off your battery. Some roadside assistance companies even bring gas to your car or pay for a locksmith. However, roadside services usually have a limit on how many times you can call on them per year and price limits per event. While the benefits vary between providers, Mercedes-Benz provides some services as a part of their plan.

  • Towing to the nearest Mercedes-Benz dealership
  • Mechanical assistance
  • Delivery of gas or oil
  • Battery jumps
  • A flat tire change

How does Mercedes- Benz roadside assistance work?

Mercedes-Benz roadside assistance is included on any vehicle that has a Mercedes-Benz warranty. That includes new vehicle, extended, and certified pre-owned warranties. Mercedes-Benz offers trip interruption reimbursement if a few conditions can be proven to be met. You must be 100 miles from home, your car must be inoperable and covered with your warranty, and your vehicle has to be held overnight for repairs. Mercedes-Benz reimburses you for up to $300 per night for hotels, food, and other travel costs. Mercedes-Benz has people standing by to help you 24-7 and 365 days a year. Whether you reach them via a phone call, through the app, or by pressing the SOS button in your car, they're going to help you in any way they can. Make sure you have your VIN and vehicle's license plate ready to give to them to help facilitate the process.

When I need it, can I rely on my insurance?

When it comes to car insurance, there are several factors to consider beyond monthly cost. A policy that covers you when you need it, has a low deductible, and offers several discounts can be hard to find - which is why we've done the work for you.

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