Volkswagen Roadside Assistance

Updated October, 2020
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Having peace of mind while you're traveling is something you should strive for. Volkswagen roadside assistance is there to help you 24/7, 365 days a year, and is available to new and certified pre-owned Volkswagens. Volkswagen's new cars come with 3 years or 36,000 miles, and used cars get 2 years of coverage.

Do you really need roadside assistance?

Roadside assistance is something you'd rather have and not need than need and not have. Having roadside assistance can save your day if your car decides to break down while driving. While you may hope you never need to use it, knowing it's there can give you peace of mind. Imagine if you or your family gets stranded in a strange area at night. Roadside assistance can come and get you back underway. Here are some benefits that you can have with roadside assistance:

  • A safety net, so you aren't stranded on the side of the road
  • Savings or discount on services
  • Help with a mechanical issue
  • Peace of mind for other drivers, if the plan covers additional drivers

What does roadside assistance cover?

In general, roadside assistance covers most mechanical failures while on the road. This can include anything from helping you put your spare tire on or jumping off your battery. Some roadside assistance companies even bring gas to your car or pay for a locksmith. However, roadside services usually limit how many times you can call on them per year and price limits per event. While the benefits vary between providers, Volkswagen provides some services as a part of their plan.

  • Towing to the nearest Volkswagen approved auto shop
  • Mechanical assistance
  • Delivery of gas or oil
  • Battery jumps
  • A flat tire change

How does Volkswagen's roadside assistance work?

Volkswagen offers roadside assistance on all new or certified pre-owned Volkswagen vehicles. The coverage is available for 3 years or 36,000 miles on new vehicles. For pre-owned vehicles, you can get 2 years of coverage from the date of purchase. If your new car runs out of coverage, you can get an extra 2 years for free, just like with pre-owned vehicles. Volkswagen offers trip interruption insurance of up to $500 a day, excluding tips, alcohol, and extra fuel. Volkswagen doesn't cover winching of any kind or any service needed from vandalism or theft. When you call Volkswagen at 800-411-6688, there are a few things that they can ask for.

  • Your VIN
  • Year, model, and color of the vehicle
  • The telephone number from which you are calling or a telephone number where you can be reached
  • Location of your vehicle
  • Type of service required and a brief description of the problem

Volkswagen roadside assistance is available 24 hours a day 7 days a week. If, for some reason, you can't reach Volkswagen or are somewhere they don't cover, you can get reimbursed for up to $150. You can call the service provider of your choice and provide Volkswagen with receipts to be reimbursed.

When I need it, can I rely on my insurance?

When it comes to car insurance, there are several factors to consider beyond monthly cost. A policy that covers you when you need it, has a low deductible, and offers several discounts can be hard to find - which is why we've done the work for you.

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